Brittany Ferries

GENERAL FERRY BOOKING TERMS AND CONDITIONS

These booking terms and conditions (the “Booking Conditions”), and the Conditions of Carriage which are set out below, apply to all ferry bookings with Brittany Ferries. Please read them carefully before making a booking.

By making a booking, you will be entering into a contract for ferry travel with BAI SA, which acts through its appointed sales agent BAI UK Limited, a company registered in England and Wales under company number 01080495, and whose registered office is at Millbay, Plymouth, PL1 3EW. We shall refer to BAI SA in these Booking Conditions as ‘Brittany Ferries’, “we”, “our”, or “us”; and we shall use “you” to mean the person making the booking and any person included in the booking and travelling on the ferry.

If you have booked a ferry trip and accommodation with us, these Booking Conditions will not apply. Please instead see our Holiday Terms and Conditions.

These Booking Conditions and any dispute or claim in connection with your booking will be governed by the law of England. You and we both agree that the courts of England will have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with these Booking Conditions and your booking.

FARES AND GENERAL INFORMATION

Fares are based on specific travel dates and times and may require you to return to the UK within a specified period.

Fares are subject to availability at the time of booking and may change at any time before your booking is confirmed. We try hard to make sure that the advertised price is the most up-to-date price, but prices can change at short notice. We will confirm the actual price at the time of booking.

We reserve the right to make a surcharge after the date of booking but before the outward travel date if there is an increase in taxes, fees or charges (e.g. government action, fuel charges etc). No surcharges will be made within 30 days of the outward travel date. You will be given the opportunity to accept the surcharge or to cancel with a full refund and without liability.

Fares are only valid for the sailing dates/times indicated. Open return tickets are not available. The maximum validity of our tickets is 12 months from the date of the outward leg.

We will not carry passengers under the age of 16 unless an adult of 18 years or over accompanies them. Children travelling with an adult other than their parents or legal guardians must have a letter of consent.

If you vary sailing dates and times, or misuse the terms of the ticket or any promotion, then the difference between the cost of your original ticket and the appropriate current fare will be charged. Any additional charges are payable prior to boarding.

The lead name on the booking will be the person responsible for the booking (the “Lead Name”). The Lead Name must be at least 18 years old at the time of booking. The Lead Name confirms that all passengers agree to be bound by these Booking Conditions and that the Lead Name has the authority to accept and does accept these Booking Conditions on behalf of all passengers.

The Lead Name shall be responsible for paying the deposit, and the full price, for making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking.

At the time of booking, the following information will be required where applicable: vehicle registration number, passengers’ first names, surnames, dates of birth, gender and nationality. The Lead Name must ensure and hereby confirms that the details provided for all passengers to the booking are full and accurate. The Lead Name must also check all descriptions on the travel documentation received after booking and inform us immediately of any errors or instances where personal details do not correspond with those shown on the passports of those travelling under the booking. A service charge may apply for bookings made through our call centre.

For overnight crossings to France and on our Spanish service, a cabin or reclining seat must be pre-booked whilst availability remains. Bookings without on board accommodation may only be accepted on our French routes after all such accommodation has been reserved.

Vehicle and passenger space plus on-board accommodation are subject to allocations and therefore may not always be available with certain types of fare. Motorised vehicles must arrive at the designated port of departure for both outbound and return sailings under their own power. Failure to do so will invalidate this transport contract and will be treated as a no-show. Vehicles not specifically constructed or adapted for the carriage of passengers are subject to freight tariffs. For further information and rates, contact our Freight Sales Team on 0330 159 5000. Please note that if you arrive at your designated port with a passenger booking, in circumstances where you should instead have made a freight booking, then this transport contract is invalid and will be treated as a no-show. Travel will only be permitted if it is possible to make (and you do make) a freight booking and payment of any additional cost is made in full. In these circumstances, your carriage cannot be guaranteed and we will have no liability to you when you are denied travel because you should have made a freight booking but failed to do so. For more details about making freight bookings, please visit our Freight website.

Luggage sizes in public areas on our high speed services are limited to 45cm (equivalent to hand luggage at airports), all other luggage will be stored remotely for the duration of the crossing.

Onboard facilities vary depending on route, vessel, dates and time of travel.

Please note that smoking (including electronic cigarettes) is only permitted on designated outside decks with the exception of high speed services which may be completely non-smoking (please check at time of booking).

To monitor customer service and for training purposes, we record telephone calls.

CONFIRMATION AND PAYMENT

Booking Option (not available online)

If you contact us by telephone, a booking option and price quote (where a booking reference has been given) may be held for 24 hours pending receipt of deposit/balance; after this point it will be cancelled if the deposit/balance is not paid. Booking options are not available within 5 days of the outward travel date.

Confirmed Booking

We require payment to secure a booking, the amount of which will either be a percentage of the full booking value (with the balance to be paid 60 days before travel) or the full booking value. This is dependent on the type of ticket purchased, which will be advised at the time of booking and which is summarised in the table below:

Ticket type	Payment requirements
Economy*	No deposit option. Full payment is required at the time of booking.
Standard	A deposit of 50% of the total booking value is payable upon booking, with the balance payable 60 days before outward travel.
Flexi*	A deposit of 25% of the total booking value is payable upon booking with the balance payable 60 days before outward travel.
Special offers	No deposit option. Full payment is required at the time of booking.

In cases where the booking is made less than 60 days before the date of the outward journey, the full price will have to be paid at the time of booking for all ticket types.

From time to time there may be exceptions to the rules described above. If this is the case, we will advise you of such exceptions prior to booking and the relevant information will be printed on your invoice and booking confirmation document.

If payment is not received by the relevant time, we may cancel your booking. In this case, your travel documents will be invalidated, you will be treated as having cancelled your booking and you will only be entitled to a refund in accordance with the rules set out in the cancellation section below. We shall have no further liability to you in this regard.

Upon acceptance of your booking, we will issue a confirmation document by email, or if requested, by post. It is at this stage that a contract is formed between you (including all persons travelling and named in the booking confirmation) and us. By entering into the contract, you confirm that you are satisfied with the details of travel offered by us and that you have accepted these Booking Conditions.

We shall be under no obligation to issue a booking confirmation to you after you have placed a booking with us. We will not issue such a confirmation if we discover an error in the pricing of the ticket or if the ticket is no longer available. If, for any reason, we are not able to accept your booking, we will inform you of this and will not process your booking further. We will then arrange for you to be refunded any part of the ticket you have already paid, unless you decide to use it towards making a different booking.

AMENDMENTS BY YOU

We understand that your plans may change and so we provide you with a range of different ticket options so that you can choose the one which is most suitable for your needs.

If you wish to make a change to your booking after we have issued the booking confirmation, please ask the Lead Name to contact us. We do not have a legal obligation to make any changes to your booking, but we may, at our sole discretion, try to accommodate your request. If we agree to make a change, you agree to pay us an amendment fee in accordance with the terms set out in the table below.

Ticket type	Amendment fee “Per Booking”	Decrease in the ticket price caused by the amendment
Economy	£20/€20 fee per amendment	No refund
Standard	Free amendments up to 2 weeks prior to outward sailing. £20/€20 per amendment within 2 weeks and after outward sailing	Refund by voucher up to 2 weeks prior to outward sailing. No refund within 2 weeks and after outward sailing
Flexi	Free amendments up to 4 hours prior to outward sailing. £20/€20 per amendment within 4 hours and after outward sailing	Refund by method of payment up to 4 hours prior to outward sailing. No refund within 4 hours and after outward sailing
Special offers	Amendments are not permitted	Amendments are not permitted

Additional conditions:

You will also be liable to pay for any increase in the ticket price caused by the amendment . Amendments are not permitted for no shows (after scheduled departure time). When travel dates are amended and the booking is subsequently cancelled, the cancellation fee will be based on the time between the date the first amendment was made and the original date of outward travel. The deposit is always non-refundable in case of amendment and/or cancellation . The name of the Lead Passenger cannot be amended.

All amendments are subject to the following amendment terms:

Where an amendment fee is applicable, it is payable prior to making the change, and it is non-refundable.

All amendments are subject to availability and any applicable fare increases which may be caused by the amendment.

Amendments are not permitted for no shows and cannot be made in a way which will alter the sequence of the ticket(s).

Once a confirmation document is issued, the ticket type cannot be changed.

Any exceptions to these terms (e.g. special offers, mini cruises) will be advised to you, prior to accepting the booking.

CHECK IN

All departure/arrival times are local – please refer to your travel documents for confirmation of the exact times.

The latest arrival time at the port for each journey will be shown on your travel documents. This may vary depending on whether you have any special requirements, or you are travelling as part of a group, or for other reasons. If you do not meet latest check in requirements, your space will not be guaranteed.

SPECIAL REQUIREMENTS

Limited medical services may be available on board. Where they are, there may be a charge for their use. It is your responsibility to ensure that if you have a disability or reduced mobility, your needs are communicated to us at the time of booking. If you travel with a pre-diagnosed condition then travel is entirely at your own risk. Please ensure that you obtain advice from your own doctor before travelling.

We are unable to transport anyone who is 32 weeks (or 28 weeks for the High Speed Service) or more pregnant at the time of travel or travellers with pregnancy complications.

For information and advice on health matters while travelling abroad, visit https://www.gov.uk/guidance/uk-residents-visiting-the-eueea-and-switzerland-healthcare We also recommend you visit https://www.gov.uk/foreign-travel-advice prior to travel.

It is important you ensure that, ahead of your journey, you arrange and have in place adequate travel and health insurance. It is a condition of your booking that you have suitable insurance in place.

CANCELLATIONS BY YOU AND REFUNDS

We know things don’t always go to plan, and there will be occasions when you may need to cancel your booking. We therefore offer a range of ticket types which have different cancellation rules so that you can choose the best option for your requirements. The table below sets out the cancellation fees which will apply per person, together with the refund arrangements, depending on the type of ticket you have purchased. Unless a refund is stated to be made by way of vouchers, all refunds shall be made using the payment method used to make the booking.

Days until first scheduled outbound travel date	Economy	Standard	Flexi	Special offers
60 or more	Non-refundable	Cancellation Fee: 50% of price of ticket or deposit if greater	Cancellation Fee: 25% of price of ticket or deposit if greater	Non-refundable
15-59	Non-refundable	Cancellation Fee: 50% of price of ticket or deposit if greater. Refund: 50% by voucher	Cancellation Fee: 25% of price of ticket or deposit if greater. Refund: 75% by method of payment	Non-refundable
Less than 15	Non-refundable	Non-refundable	Cancellation Fee: 25% of price of ticket or deposit if greater. Refund: 75% by method of payment	Non-refundable
Less than 4 hours	Non-refundable	Non-refundable	Non-refundable	Non-refundable

Regardless of this ticket choice, we strongly recommend you take out a suitable travel insurance policy to cover unexpected eventualities. If you need assistance with this visit www.brittanyferries.com/insurance.

Any variation to these standard cancellation terms will be advised at the time of booking.

All cancellations and refunds are subject to the following terms:

Vouchers

Any refund voucher issued to you will be valid for two years from its date of issue (for a journey starting before its expiry) and cannot be converted into cash. The voucher, which is non-transferable, will be issued in the name of the Lead Name. Please see additional terms and conditions on the voucher itself.

Method and timing of cancellation and refund requests

If you would like to cancel your booking, please ask the Lead Name to contact us.

You must cancel your booking before the date of your outward journey. Failure to do so will be considered a no show and any refund amount will be forfeited.

When travel dates are amended and the booking is subsequently cancelled, the cancellation fee will be based on the time between the date the first amendment was made and the original date of outward travel.

Applications for any refunds must be made within 4 weeks of the return travel date.

Bookings which cannot be cancelled or where it is not possible to receive a refund

Promotional fares (Including Spanish mini cruises and 24 hour returns) fares are non-refundable.

Amendment fees are non-refundable.

Refunds are not applicable on:

Unused legs of bookings, this includes, but is not limited to: partially used tickets, tickets that are not used in sequence; and
Add-ons such as Wi-Fi, meals, cabin upgrades that were booked for the said unused legs

COOLING OFF PERIOD

We allow a 24 hour cooling off period in which you can decide that you no longer want to continue the booking. If you contact us to cancel your booking within 24 hours of your receipt of the booking confirmation, we will provide you with a full refund.

CHANGES AND CANCELLATION BY US

The scheduled departure and arrival times advertised by us, the identity of the ships and the facilities and services available on the ships, are liable to change owing to operational, technical or scheduling reasons. We reserve the right to do so. They may also change due to unavoidable and extraordinary circumstances, by which we mean a situation which is beyond our control and the consequences of which could not have been avoided even if we had taken reasonable measures to do so. By way of example, this may include strikes and other industrial disputes, port closures, weather conditions which make it impossible to travel safely to the destination as agreed in the booking, other serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, natural disasters or Government regulations, orders or advice.

If we change or cancel your booking, you may be entitled to certain legal rights as described in sections 2(ii), (iii) and (iv) in the Conditions of Carriage below. Other than as described in these sections, we shall not be liable to compensate you for any loss or costs you incur as a result of changes or cancellations made by us.

CONDITIONS OF CARRIAGE

These conditions, including the Athens Convention (as amended by the 2002 Protocol), form the agreement between you and BAI (SA), the performing carrier. They apply to all persons and luggage (including any vehicle) carried on our ships whether or not a ticket has been issued to such persons. In these Conditions the word “luggage” includes any vehicle, if you are travelling with one.

THE ATHENS CONVENTION

Passengers are advised that the provisions of the convention relating to the Carriage of Passengers and their luggage by Sea 1974 as amended by the 2002 Protocol (“the Athens Convention” which includes orders made in relation to the Athens Convention) are applicable.

The Athens Convention in most cases limits our liability for death, personal injury, or loss of, or damage to luggage and makes special provision for valuables. The limits of liability are laid down by Orders issued from time to time under the Merchant Shipping Act 1995 and the Merchant Shipping Regulations 2012.

The Athens Convention presumes that luggage is delivered undamaged by us to you unless written notice is given to us:-

(a) In the case of apparent damage, before or at the time of disembarkation or redelivery; a damage report is available from the ship’s officer, this report does not constitute an acceptance of liability.

(b) In the case of damage which is not apparent, or of loss, within 15 days from the date of disembarkation or redelivery, or from the time when such redelivery should have taken place.

It is a term of these Conditions that the Athens Convention also applies to all people travelling on the ship, and to their luggage, and vehicles even if they are not defined as passengers under the Athens Convention. If for any other reason that Convention would not otherwise apply, the Terms of the Athens Convention will apply at all times whether or not you or your luggage or vehicle are on the ship concerned or on any land based facilities for which we are responsible.

We can provide you with a copy of the Athens Convention and details of the current liability limits on request. You may also find a summary of these on our website.

1. DEFINITIONS

In these Conditions reference to “you” and “your” means any person travelling on the Ship (except our crew). Where the ticket is issued to a person or company, which is not travelling on the Ship, it includes that person or company or any employee or other person acting under its direction. “Your luggage” means any property, luggage, and vehicles in the possession, custody, or control of you or any other person travelling on the Ship and will include any unaccompanied goods or vehicles unless they are the subject of a separate bill of lading or contract of affreightment. “Us”, “we” or “our” means BAI (SA) registered in France under number 927 250 217 00027 with its registered office at Port du Bloscon 29680 Roscoff.

2. OBLIGATIONS OF BAI (SA) – THE PERFORMING CARRIER

Our obligations and liabilities as the carrier are limited by those set out in EU regulation No 1177/2010 concerning the rights of passengers when travelling by sea and inland waterways. Full details of the regulation are available on request (and on our website) but they are summarised below in sections i, ii, iii, iv, and vi. Where there is any inconsistency between our summary below and the terms of the regulation, the terms of the regulation shall prevail:

(i) Travel It is our objective to provide you, and where appropriate your luggage, with the journey(s) shown on your tickets, but sailing times and destinations, whether shown on your tickets or otherwise notified to you, could be affected by industrial action, weather conditions, mechanical breakdown, government requirements or other factors extraordinary or otherwise that are outside of our control.

(ii) If Cancellation or Delay of more than 90 minutes from the scheduled departure time In this event, where you are at the port of departure and where we can reasonably do so, we will supply refreshments or snacks in relation to the waiting time. Should the delay or cancellation, other than those caused by weather conditions endangering the safe operation of the ship, necessitate additional overnight stay(s), adequate accommodation will be offered to each passenger, where physically possible to do so. This could be on board or ashore. The cost of accommodation will be limited to €80 per night (excluding transportation to and from the port) and a maximum of 3 nights.

(iii) Re-routing and reimbursement in the event of cancelled or delayed departures Where a sailing is delayed for more than 90 minutes or cancelled we will provide you the choice of either a specific re-routing option to your final destination as set out in your transport contract, at the earliest opportunity and at no additional charge; or re-imbursement of the price that was paid for transport contract within 7 days.

(iv) In the event of a delay in scheduled arrival time Excluding delays caused by adverse weather conditions endangering the safe operation of the ship or extraordinary circumstances which are unavoidable, delays in the arrival time means that passengers may request compensation of 25% of the price paid for the delayed service if one of the following criteria is satisfied: a 1 hour delay on a 4 hour journey, 2 hour delay on a 4 to 8 hour journey, 3 hour delay on a 8 to 24 hour journey and a 6 hour delay a journey of more than 24 hours. The compensation shall be 50% if the delays are twice the above.

(v) Alternative carrier If for any reason defined in paragraph (iii) you or your luggage is transferred to another carrier, you and your luggage will travel on the other carrier’s Conditions of Travel but we will still be entitled to the protection given to us by those Conditions.

(vi) Access BAI (SA) reserves the right to refuse customers boarding and/or any new reservations on its vessels, in particular in the following cases:

a) failure to comply with BAI (SA)‘s conditions of passenger transport;

b) circumstance or behavior that poses a risk to you and/or us, our customers, our employees, third parties and the property of the above-mentioned persons;

c) carriage, access refused by the national authorities of the country of departure and/or arrival;

d) inappropriate behavior likely to disrupt embarkation, transport or disembarkation;

e) offensive behavior towards BAI (SA) staff or other passengers.

(vii) Passengers with a disability or reduced mobility Any passenger who has a disability or reduced mobility, even if temporary, is required to inform us at least 48 hours in advance of the scheduled departure, so that we can look to provide adequate assistance in embarkation and disembarkation of the vessel and to assess our ability to carry you and any medical equipment safely throughout your journey. The same may apply for any illness or condition that may require additional intervention from us. Should we not be able to carry you in a safe, operationally feasible manner throughout the journey we will inform you immediately and you will be given alternatives or provided with written details on the reasons we cannot do so. (viii) Ship’s Accommodation Accommodation will be provided for you if it is shown on your ticket. However, if for any reason we are unable to provide you with that accommodation or equivalent, we will either refund that part of your fare relating to the accommodation not provided or, if lower cost accommodation is taken by you, we will refund the difference in cost. That will be the limit of our liability to you.

(ix) Other Services (a) Where we have arranged other services for you, such as other transport or accommodation on land, we are acting as your agent in booking such services and the terms of that carrier or supplier will apply to you and we will not be liable to you in this matter. (b) The exclusion in paragraph (a) above does not apply where other services are included as part of a Package Holiday offered by us. We would refer you to our Holiday Booking Conditions contained in our brochures, for further details.

(x) Package Holidays Where the contract you have with us is for a Package Holiday, sections 2(ii), 2(iii) and 2(iv) do not apply as these pertain to transport contracts only and are instead governed by the Package Travel and Linked Travel Arrangement Regulations 2018. Please refer to our Holiday Terms and Conditions.

(xi) Re-routing Where passengers are entitled to mileage allowances, as in 2(ii) transfers to and from the port, 2(iii) re-routing and any other occasion that may arise, the mileage rate will be limited to a maximum of 25p per mile.

3. PRICE

After written confirmation of your booking, prices will not be increased, except in exceptional circumstances such as due to government action, fuel price increases, currency fluctuations or a change in port charges. Details of these are contained in the Booking Conditions or can be found in the Holiday Booking Conditions for Package Holidays contained in on our website. In any event there will be no increase within 30 days prior to departure. If an increase is unacceptable to you, you have the right to cancel your booking and a receive a refund of the fare paid.

4. YOUR OBLIGATIONS

(i) Conditions of Travel In accepting a ticket to travel on our ship you agree to be bound by these Conditions. In booking any journey you also act as agent on behalf of any person travelling with you on your ticket, and you undertake on behalf of all such persons that they are and shall be bound by these Conditions.

(ii) Arrival at Port Present yourself at the port of departure no later than the arrival time specified on the travel document.

(iii) Dangerous Goods and Firearms You must not bring dangerous goods, firearms or knives on board, on your person, or in your luggage unless you have obtained written permission from us and possess legal authorisation. Dangerous goods must be declared at the time of booking and can only be transported in a vehicle, therefore are not permitted in the case of a foot passenger. Explosive ordnance and neutralised explosive ordnance of military origin (shells, projectiles, grenades, etc) are prohibited. If you are unsure about whether or not goods are dangerous then you must contact us in advance otherwise we may refuse you entry to the ship, without any liability on our part. The transport of petrol/diesel cans is strictly limited to a maximum of 5 litres per vehicle providing it is in a sealed container designed specifically to carry fuel. There is a limit to the quantity of gas cylinders that may be carried, (including medical gas), for confirmation and authority to carry any gas cylinders please contact passenger services prior to travel.

On arrival at the port you must report to the Duty Terminal Manager and follow his/her instructions regarding loading and necessary storage of these goods.

(iv) Animals Animals will not be allowed on board unless you have our prior permission and you have obtained the necessary licences and complied with all relevant regulations. This includes assistance dogs. Please seek advice from your vet. It is a requirement that dogs (excluding assistance dogs) must wear a muzzle at all times when in the terminal, if exercised on board or transferred to a kennel or a pet friendly cabin. Pets must remain under the control of owners and be kept on a lead at all times. We ask customers to respect these animals and not to pet them. It is the responsibility of the animal’s escort to obtain and comply with current regulations for the transport of animals. If any problem arises with the transportation of a pet which requires the use of quarantine facilities upon arrival in the UK, then the pet’s owner/escort will be fully responsible for these expenses.

(v) Travel Documents All passengers whether adult or minor must obtain and bring with you all necessary travel documents, such as valid passports, inoculation certificates and visas, to enable you to enter the countries which you intend to visit and for re-entry into the UK or Ireland. Failing to produce the necessary documentation will result in boarding being denied or if fines are applied by Statutory Authorities, we have the right to recover these from you. Brittany Ferries accepts no responsibility for passengers refused entry to any country by the relevant authority for whatever reason.

(vi) Instructions Given to You You must familiarise yourself and comply with all the ship’s safety regulations and notices and follow any instructions given to you on your ticket and other travel documentation or by our staff during the journey.

(vii) Aviation and Maritime Security Act 1990 In a UK port under the Aviation and Maritime Security Act 1990, no suspicion of an individual is required for a recipient of a direction to arrange searching of a random sample or of all passengers, baggage and/or vehicles under Section 22.

Section 22(3) states that if there is cause to suspect that an article is in or may be brought into the harbour area or on board ship (as described in section 22(6) a search can be carried out.

Those passengers who fail to cooperate with these directions may be removed from the harbour area, and prevented from travelling. No refund will be given under these circumstances for any unused portion of the ticket.

(viii) Breach of Your Obligations In the event of you deliberately or negligently causing damage to the vessel or her furnishings, or equipment, or any property of BAI (SA), or to any other party, you shall be fully liable for such damage and shall indemnify BAI (SA) against all costs or claims thereby arising.

If you do not comply with all the requirements of these Conditions you will be liable to us for any loss we suffer, and we shall have a general lien on all your luggage and property accompanying you, together with the right to sell it to compensate us for all losses you have caused. This includes the costs of enforcing the lien and the cost of the subsequent sale.

5. GENERAL

(i) Care of Luggage It is your responsibility to take care of any luggage in your possession or under your control. Subject to the Athens Convention we accept no liability for any luggage lost on board or left with us after the journey. However, if such luggage is found, we will usually store it at the UK port for a period of time for you to reclaim. On reclaiming any such luggage, you must pay our reasonable storage or postal charges.

(ii) Inability to Leave If, for any reason, you and/or your luggage are unable or are prevented from leaving the ship when the journey ends, we will return you and/or your luggage to the place of departure, or the next Port which the ship visits, and may charge you the appropriate fare.

(iii) Law and Courts These Conditions of Carriage and any dispute or claim arising out of them, their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with these Conditions of Carriage or their subject matter or formation.

(iv) Variation of Terms We may vary any of these Conditions by giving you written notice. If a variation is necessary as a result of a change in the Law (national, European Community or international) this will be applied immediately or as directed. Our staff are not authorised to vary or waive the terms of these conditions.

(v) Extent of Protection We make these Conditions of Travel on our own behalf and also on behalf of each of our servants and agents and all of the protection provided to us shall also extend to such persons. In addition, you must indemnify us in respect or any claims made by any third parties for any loss or damage of any kind incurred in connection with you, your luggage or vehicle to the extent that such claims exceed the amount for which we would be liable to you under these Conditions of Travel.

(vi)The rights of passengers travelling by sea in the event of accidents These are specified by EC regulation 392/2009, the summary of this regulation is available on our website www.brittanyferries.com. This regulation does not affect the rights of the carrier to limit their liability for accidents in accordance with the international convention on limitation of liability for Maritime claims of 1976, as amended by the 1996 Protocol in its’ latest version. Accidents under the regulation include both shipping and non-shipping incidents in the course of carriage.

BRITTANY FERRIES CUSTOMER SERVICE

If you find cause for complaint whilst travelling with us, or in your dealings with our Company, please notify our staff, as we would wish to resolve the matter immediately. If we are unable to do so, then please write to Customer Services, Brittany Ferries, Millbay, Plymouth, PL1 3EW within 30 days of the problem occurring, quoting your booking reference.

You can also access the European Commission Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us. It will not determine how your complaint should be resolved.

DATA PROTECTION

Brittany Ferries takes its responsibilities regarding privacy and security of customer information very seriously. The data we obtain from you is required to process your booking or enquiry as requested and to comply with requirements under applicable law and regulation. We comply with the General Data Protection Regulation. The Data Controller is the Company Secretary, BAI (UK) Limited (Brittany Ferries), Millbay, Plymouth, PL1 3EW, company registration number 1080495. We may use certain data to inform you of future offers. If you do not wish to receive this information then please contact us. You are also entitled to a copy of your personal data which is held by us. For full details of our data and privacy policies, please refer to our privacy policy on the website.

Liberation (high-speed) General Ferry Booking Terms and Conditions

These booking terms and conditions (the “Booking Conditions”), and the Conditions of Carriage which are set out below, apply to all ferry bookings with Brittany Ferries. Please read them carefully before making a booking.

By making a booking, you will be entering into a contract for ferry travel with BAI SA, which acts through its appointed sales agent BAI UK Limited, a company registered in England and Wales under company number 01080495, and whose registered office is at Millbay, Plymouth, PL1 3EW. We shall refer to BAI SA in these Booking Conditions as ‘Brittany Ferries’, “we”, “our”, or “us”; and we shall use “you” to mean the person making the booking and any person included in the booking and travelling on the ferry.

If you have booked a ferry trip and accommodation with us, these Booking Conditions will not apply. Please instead see our Holiday Terms and Conditions.

FARES AND GENERAL INFORMATION

Fares are based on specific travel dates and times and may require you to return to the UK within a specified period.

Fares are only valid for the sailing dates/times indicated. Open return tickets are not available. The maximum validity of our tickets is 12 months from the date of the outward leg.

The lead name on the booking will be the person responsible for the booking (the “Lead Name”). The Lead Name must be at least 18 years old at the time of booking. The Lead Name confirms that all passengers agree to be bound by these Booking Conditions and that the Lead Name has the authority to accept and does accept these Booking Conditions on behalf of all passengers.

Vehicle and passenger space plus on-board accommodation are subject to allocations and therefore may not always be available with certain types of fare.

Motorised vehicles must arrive at the designated port of departure for both outbound and return sailings under their own power. Failure to do so will invalidate this transport contract and will be treated as a no-show. Vehicles not specifically constructed or adapted for the carriage of passengers are subject to freight tariffs. For further information and rates, contact our Freight Sales Team on 0330 159 5000. Please note that if you arrive at your designated port with a passenger booking, in circumstances where you should instead have made a freight booking, then this transport contract is invalid and will be treated as a no-show. Travel will only be permitted if it is possible to make (and you do make) a freight booking and payment of any additional cost is made in full. In these circumstances, your carriage cannot be guaranteed and we will have no liability to you when you are denied travel because you should have made a freight booking but failed to do so. For more details about making freight bookings, please visit our Freight website.

Luggage sizes in public areas on our high-speed services are limited to 45cm (equivalent to hand luggage at airports), all other luggage will be stored remotely for the duration of the crossing.

Onboard facilities vary depending on route, vessel, dates and time of travel.

Please note that smoking (including electronic cigarettes) is only permitted on designated outside decks with the exception of high-speed services which may be completely non-smoking (please check at time of booking).

To monitor customer service and for training purposes, we record telephone calls.

CONFIRMATION AND PAYMENT

Booking Option (not available online)

Confirmed Booking

Ticket type	Payment requirements
Economy*	No deposit option. Full payment is required at the time of booking.
Standard	A deposit of 50% of the total booking value is payable upon booking, with the balance payable 60 days before outward travel.
Flexi*	A deposit of 25% of the total booking value is payable upon booking with the balance payable 60 days before outward travel.
Special offers	No deposit option. Full payment is required at the time of booking.

In cases where the booking is made less than 60 days before the date of the outward journey; the full price will have to be paid at the time of booking for all ticket types.

AMENDMENTS BY YOU

We understand that your plans may change and so we provide you with a range of different ticket options so that you can choose the one which is most suitable for your needs.

Ticket type	Amendment fee “Per Booking”	Decrease in the ticket price caused by the amendment
Economy	£20/€20 fee per amendment	No refund
Standard	Free amendments up to 2 weeks prior to outward sailing. £20/€20 per amendment within 2 weeks and after outward sailing	Refund by voucher up to 2 weeks prior to outward sailing. No refund within 2 weeks and after outward sailing
Flexi	Free amendments up to 4 hours prior to outward sailing. £20/€20 per amendment within 4 hours and after outward sailing	Refund by method of payment up to 4 hours prior to outward sailing. No refund within 4 hours and after outward sailing
Special offers	Amendments are not permitted	Amendments are not permitted

Additional conditions

You will also be liable to pay for any increase in the ticket price caused by the amendment. Amendments are not permitted for no shows (after scheduled departure time). When travel dates are amended and the booking is subsequently cancelled, the cancellation fee will be based on the time between the date the first amendment was made and the original date of outward travel. The deposit is always non-refundable in case of amendment and/or cancellation. The name of the Lead Passenger cannot be amended.

All amendments are subject to the following amendment terms:

Where an amendment fee is applicable, it is payable prior to making the change, and it is non-refundable.

All amendments are subject to availability and any applicable fare increases which may be caused by the amendment.

Amendments are not permitted for no shows and cannot be made in a way which will alter the sequence of the ticket(s).

Once a confirmation document is issued, the ticket type cannot be changed.

Any exceptions to these terms (e.g. special offers, mini cruises) will be advised to you, prior to accepting the booking.

CHECK IN

All departure/arrival times are local – please refer to your travel documents for confirmation of the exact times.

SPECIAL REQUIREMENTS

We are unable to transport anyone who is 32 weeks (or 28 weeks for the High-Speed Service) or more pregnant at the time of travel or travellers with pregnancy complications.

For information and advice on health matters while travelling abroad, visit https://www.gov.uk/guidance/uk-residents-visiting-the-eueea-and-switzerland-healthcare. We also recommend you visit https://www.gov.uk/foreign-travel-advice prior to travel.

CANCELLATIONS BY YOU AND REFUNDS

Days until first scheduled outbound travel date	Economy	Standard	Flexi	Special offers
60 or more	Non-refundable	Cancellation Fee: 50% of price of ticket or deposit if greater	Cancellation Fee: 25% of price of ticket or deposit if greater	Non-refundable
15-59	Non-refundable	Cancellation Fee: 50% of price of ticket or deposit if greater. Refund: 50% by voucher	Cancellation Fee: 25% of price of ticket or deposit if greater. Refund: 75% by method of payment	Non-refundable
Less than 15	Non-refundable	Non-refundable	Cancellation Fee: 25% of price of ticket or deposit if greater. Refund: 75% by method of payment	Non-refundable
Less than 4 hours	Non-refundable	Non-refundable	Non-refundable	Non-refundable

Any variation to these standard cancellation terms will be advised at the time of booking.

All cancellations and refunds are subject to the following terms:

Vouchers

Method and timing of cancellation and refund requests

If you would like to cancel your booking, please ask the Lead Name to contact us.

You must cancel your booking before the date of your outward journey. Failure to do so will be considered a no show and any refund amount will be forfeited

Applications for any refunds must be made within 4 weeks of the return travel date.

Bookings which cannot be cancelled or where it is not possible to receive a refund

Promotional fares (Including Spanish mini cruises and 24 hour returns) fares are non-refundable.

Amendment fees are non-refundable.

Refunds are not applicable on:

Unused legs of bookings, this includes, but is not limited to: partially used tickets, tickets that are not used in sequence; and
Add-ons such as Wi-Fi, meals, cabin upgrades that were booked for the said unused legs

Cooling off period

CHANGES AND CANCELLATION BY US

If we change or cancel your booking, you may be entitled to certain legal rights as described below. Other than as described in these sections, we shall not be liable to compensate you for any loss or costs you incur as a result of changes or cancellations made by us.

(ii) If Cancellation or Delay of more than 90 minutes from the scheduled departure time

In this event, where you are at the port of departure and where we can reasonably do so, we will supply refreshments or snacks in relation to the waiting time. Should the delay or cancellation, other than those caused by weather conditions endangering the safe operation of the ship, necessitate additional overnight stay(s), adequate accommodation will be offered to each passenger, where physically possible to do so. This could be on board or ashore. The cost of accommodation will be limited to €80 per night (excluding transportation to and from the port) and a maximum of 3 nights.

(iii) Re-routing and reimbursement in the event of cancelled or delayed departures

Where a sailing is delayed for more than 90 minutes or cancelled, we will provide you the choice of either a specific re-routing option to your final destination as set out in your transport contract, at the earliest opportunity and at no additional charge; or re-imbursement of the price that was paid for transport contract within 7 days.

(iv) In the event of a delay in scheduled arrival time

Excluding delays caused by adverse weather conditions endangering the safe operation of the ship or extraordinary circumstances which are unavoidable, delays in the arrival time means that passengers may request compensation of 25% of the price paid for the delayed service if one of the following criteria is satisfied: a 1 hour delay on a 4 hour journey, 2 hour delay on a 4 to 8 hour journey, 3 hour delay on a 8 to 24 hour journey and a 6 hour delay a journey of more than 24 hours. The compensation shall be 50% if the delays are twice the above.

GENERAL

All passages, voyages and other services undertaken by the Company in relation to High Speed Ferry Services are subject to the terms and Conditions set out within this Transport Contract. These Conditions may be modified or amended by the Company at any time without notice. These Conditions can be viewed via our digital booking channels, are available upon request from our offices or from any agent through whom a Reservation has been made. In these Conditions headings are used for convenience only and do not affect their meaning. Unless the context otherwise requires, the singular includes the plural and vice versa and words suggesting a gender include every gender. Should any Condition or part thereof be held to be illegal or unenforceable by a competent authority that Condition or part thereof shall be considered severed from these Conditions. All remaining Conditions or parts of these Conditions shall remain in full force and effect. No failure by the Company to enforce any provision of any Condition herein shall be construed a waiver of such provisions or of the right of the Company to enforce the same or affect the right of the Company to enforce any other provision within these Conditions.

Definitions and Interpretation

In these Conditions:

“Carrier” means the Company, or any other Person by or on behalf of whom a contract of carriage has been concluded, whether the carriage is actually performed by him or by a performing Carrier; “The Company, we, our, us” means Bretagne Angleterre Irlande S.A.; “Condition” means these Conditions of Carriage of Passengers and Their Luggage by Sea being the basis of the contract for carriage between the Company and Passengers including the provisions of the Passenger Liability Regulations and any other relevant regulations, orders or laws applicable; “Disabled Person”, “Person with reduced mobility” “disabled Passenger” or “Passenger with reduced mobility” means any Person whose mobility when using transport is reduced as a result of physical (sensory or locomotor, permanent or temporary) or intellectual disability or impairment, or other cause of disability, or as a result of age and who needs appropriate attention and adaptation to his particular needs, of the service made available to passengers; “Liability” includes any liability for injury, death, sickness, loss, damage, cost, expense, detention, delay, misdelivery, actions, proceedings, accounts, claims and demands or any indirect or consequential loss or loss of profit; “Luggage” means any article or Vehicle carried by the Carrier under a contract of carriage made by or on behalf of a Passenger with the Company, other than unaccompanied goods or live animals or any article or Vehicle carried under a contract primarily concerned with the carriage of goods; “Passenger, you, your” means any Person carried in a ship under a Transport Contract made by him or on his behalf with the Company or who, with the consent of the Carrier, is accompanying a Vehicle or goods carried under the Company’s Conditions of Carriage of Goods by Sea for the time being in force; “Passenger Liability Regulations” means the EU Community regime relating to liability and insurance for the carriage of Passengers by sea set out within regulation 392/2009 of the European Parliament and of the Council of 23 April 2009 laying down the provisions of the Athens Convention relating to the Carriage of Passengers and their Luggage by Sea, 1974 as amended by the Protocol of 2002 (the Athens Convention), and the International Maritime Organisation (IMO) Reservation and Guidelines for Implementation of the Athens Convention adopted by the Legal Committee of the IMO on 19 October 2006;

“Performing Carrier” means, for the purposes of the Passenger Liability Regulations, in respect of the High Speed Ferry Services, Condor Limited of New Jetty Offices, White Rock, St Peter Port, Guernsey GY1 2LL; “Person” includes any individual, firms and corporations where appropriate; “Reservation” means a booking of a specific departure of a passenger service performed by or on behalf of the Company; “Transport Contract” means a contract of carriage between the Company and a Passenger for the provision of one or more passenger services; “Vehicle” means any motor Vehicle, towed caravan or trailer, boat or other craft, motor cycle, motor cycle combination, motor scooter, moped or bicycle (and the ordinary accessories belonging to it), accompanied by a driver, in respect of which a booking confirmation is issued other than any unaccompanied goods or articles carried under the Company’s Conditions of Carriage of Goods by Sea or other contract primarily concerned with the carriage of goods.

Application and Acceptance of these Conditions

The Company enters into a Transport Contract with a Passenger which shall take effect from the time we confirm the reservation by way of a booking confirmation, and accepts to carry Passengers, their Luggage and Vehicles only upon and subject to these Conditions. Where Passengers, Luggage or Vehicles are carried under a Transport Contract made on their behalf by another Person, that Person shall be deemed to have the authority of the Passenger to contract and to have contracted with the Company under these Conditions. If you are making your reservation using our website (www.brittany-ferries.co.uk) or via our other digital booking channels, you must read and accept these Conditions by ticking the appropriate checkbox. You will not be able to progress with your reservation if you do not read and accept these Conditions. If you made your Reservation by telephone or through an agent you will have been advised of the existence of these Conditions and the fact they will apply to your Reservation. You will also have been told how to access them (via our digital booking channels, offices or by requesting a copy from our customer services team), so that you may inform yourself of their content.

The provisions and limitations of the Passenger Liability Regulations are deemed to be incorporated into this Transport Contract. Where these Conditions are in conflict with the mandatory provision of law, regulation or convention which governs a Transport Contract or other contract of carriage the provisions of that law, regulation or convention shall prevail but only to the extent of such conflict. All other terms of these Conditions shall continue to prevail to the extent permitted by law. Where any applicable law, regulation or convention imposes or permits to be imposed any limits upon the liability of the Company these Conditions incorporate those limits. The Company may make other reasonable rules and regulations or give instructions to Passengers who shall comply with such rules, regulations and instructions made or given by the Company or their servants or agents, the master of the ship or any member of the ship’s crew whether aboard the ship or at shore. The Company shall have the right to refuse to carry any Passenger due to abuse or misuse of alcohol or drugs or unruly behaviour towards fellow Passengers, Company employees, other Persons, for reasons of safety or who fails to comply with the rules, regulations or instructions given.

It may be necessary in some circumstances for a Passenger who has made a Reservation together with other Passengers to travel with another Carrier. These Conditions will still be deemed to apply as the Transport Contract between the Passenger and the Company. This Transport Contract shall apply to any Person who has made a Reservation with the Company and then travels with the Performing Carrier.

Contracts of Through-Carriage

Where Passengers, Luggage or Vehicles are carried under a Transport Contract, contract of carriage or through-carriage, these Conditions shall apply between the Passengers and the Company throughout the whole carriage whether the Passengers, Luggage or Vehicles are carried at a particular time by the Company or by some other Carrier or Person.

A Person who enters into a contract of carriage or through-carriage with the Company on behalf of any Passenger shall indemnify the Company against all liability by reason of such contract not incorporating these Conditions.

The Company is authorised to employ or contract with any other performing Carrier or Persons to carry Passengers, Luggage or Vehicles on the terms of these Conditions or on such other Conditions as the Company considers appropriate.

Rights of Passengers to Travel by Sea (Regulation EU No. 1177/2010)

The Company’s obligations and liabilities as the carrier are limited by those set out in EU regulation No 1177/2010 concerning the rights of passengers when travelling by sea and inland waterways. Full details of the regulation are available on request (and on our website) but they are summarised in our general ferry booking terms above. Where there is any inconsistency between our summary and the terms of the regulation, the terms of the regulation shall prevail.

Booking Facilities and Assistance for Passengers

If a Passenger needs particular seating or cabin accommodation adapted for disabled Passengers on board, the Passenger must notify us when the reservation is made as there is limited availability of these. The Passenger should not assume certain facilities will be available if they have not booked in advance as we will reserve cabins designed for disabled passengers on a first come first served basis. If a disabled Passenger or Person with reduced mobility needs assistance at the port or on board ship, they should provide us with full details of the assistance required when making a Reservation. We shall, within our area of competence, provide assistance to disabled Persons and Persons with reduced mobility provided that: we have been notified in advance of the passengers need for assistance; the passenger arrives at the port terminal designated point of arrival no later than sixty minutes before the time of departure of the ship. If a Passenger provides us with less than 48 hours notice of their assistance needs we will make every reasonable effort to accommodate the Passengers’ need for assistance but we may not always be able to provide it. It is possible in such circumstances the Passenger will not be able to travel if the assistance required is necessary for the Passenger to be carried or to embark a ship in a safe or operationally feasible manner. If a Passenger wishes to bring their own wheelchair on board a vessel, they should check when making their Reservation that their particular wheelchair can be safely accommodated on board, restricted to particular areas of the ship or prohibited from embarkation. Passengers should always consider that on safety grounds there may be reason to prohibit boarding or restrict the size and number of motorised and other wheelchairs within Passenger areas.

If a Passenger needs to bring medical equipment on board a ship, they must notify us when making their reservation. Some equipment may be restricted on board ships. Passengers may need to demonstrate electrical equipment can be safely used onboard and that such equipment is compatible with the ship’s electrical supply. The passenger should also inform us of the risks to their condition of health if the equipment should fail to operate during travel. The passenger must notify us of any type of medical equipment regardless of how long the passenger has been using it. We will provide assistance to disabled passengers and passengers with reduced mobility as a passenger may need in order to proceed to an appropriate seat or cabin accommodation on embarkation, to stow and retrieve Luggage, to proceed (if necessary) to any toilet facilities, and proceed to the ship’s exit for disembarkation at the end of the voyage. If a Passenger requires assistance with personal care, such as feeding, breathing, using medication or using the toilet, the Passenger may wish to travel with a companion who can assist. In certain circumstances and where strictly necessary we may require that a disabled Person or Person with reduced mobility is accompanied by another Person who is capable of providing the care and assistance required. Such accompanying Person may travel free of charge and we will provide information about obtaining a free ticket upon request accordingly. In certain circumstances we may refuse to accept a Passenger’s reservation in order to meet statutory safety requirements. This would usually relate to the requirement to evacuate all passengers from our vessels in an emergency within 30 minutes or less time for high speed craft, but this may also be influenced by weather and tidal conditions in relation to the safe operation of the vessel. We may also refuse to accept a Passenger’s Reservation if the design of the ship or ports it uses make it impossible to embark, disembark or carry a Passenger in a safe and operationally feasible manner. Forecast tide levels and weather conditions will also need to be considered when accepting a Reservation from a disabled passenger or Person with reduced mobility as this may affect their safe carriage or feasible embarkation and disembarkation of the vessel. If we refuse a Reservation by a disabled Person or Person with reduced mobility we will immediately advise of the reasons for this. The Passenger may ask for these reasons to be provided in writing within five working days of the decision. We shall suggest an alternative sailing where these are available. Where a disabled Passenger or Passenger with reduced mobility is accompanied by a recognised assistance dog that dog shall be accommodated together with the Passenger, provided we are notified in accordance with applicable national rules on the carriage of recognised assistance dogs on board ships, the provisions of Condition 13 of this Transport Contract and with the notice required within Condition 6.3 above.

Liabilities of the Company its Servants and Agents

The Company shall be liable in accordance with the provisions and limitations of the Passenger Liability Regulations whether or not the relevant Carrier has its principal place of business in the United Kingdom. The Passenger Liability Regulations in most cases limits liability of the Company (or other Carrier) for death or personal injury or loss or damage to Luggage (including Vehicles) and makes special provision for valuables. An action for damages arising from the death or personal injury to a Passenger or for the loss of or damage to Luggage shall be time-barred after a period of two years. The limitation period shall be calculated as follows:

In the case of personal injury, from the date of disembarkation of the Passenger; in the case of death occurring during carriage, from the date when the Passenger should have disembarked, and in the case of personal injury occurring during carriage and resulting in the death of the Passenger after disembarkation, from the date of death, provided that this period shall not exceed two years from the date of disembarkation; in the case of loss or damage to Luggage, from the date of disembarkation or from the in the case of loss or damage to Luggage, from the date of disembarkation or from the date when disembarkation should have taken place, whichever is later.

The law of the court seized of the case shall govern the grounds of suspension and interruption of limitation periods, but in no case shall an action be brought after the expiration of a period of two years from the date of disembarkation of the Passenger or from the date when disembarkation should have taken place, whichever is later. The Company shall not be liable for the loss of or damage to moneys, negotiable securities, gold, silverware, jewellery, ornaments, works of art, or other valuables, except where such valuables have been deposited with the Company for the agreed purpose of safe-keeping in which case the Company shall be liable up to the limit provided for in the Passenger Liability Regulations unless a higher limit is agreed upon in writing between the Passenger and the Company prior to departure. Except as provided for within the Passenger Liability Regulations, the Company shall not be liable for any loss, damage or expense suffered by or relating to Passengers, Luggage, Vehicles or animals howsoever caused.

Subject always to the provisions of the Passenger Liability Regulations, every right, exemption, limitation, Condition and liberty contained in these Conditions shall extend to protect every servant, agent, independent contractor or performing Carrier of the Company acting within the scope of his employment and the ship and every owner, charterer and operator of the ship. The Company acts as agent or trustee on behalf of and for the benefit of all such Persons and they shall, for the purposes of these Conditions, be parties to any contract covered by these Conditions.

Variation in Services

A ship may have to sail before the published time of departure for operational reasons. Passengers with accompanied Vehicles, Passengers with disabilities or Passengers with reduced mobility should check in not less than one hour prior to the published departure time. Foot Passengers should check in not less than forty minutes before departure. All times published are local times. A ship may sail: with or without a pilot, make trial trips and adjust compasses or may tow or assist other ships in all situations and at any time; carry goods of any kind, dangerous or otherwise, and sail armed or unarmed.

Where reasonably necessary a ship may: use any port or ports in any order for any purpose whether or not forming part of the schedule or route; carry Passengers, Luggage or Vehicles to any port or ports beyond their chosen port of destination even though the ship may have called at such port of destination and/or discharged other Passengers or Luggage or Vehicles or goods there;carry Passengers, Luggage or Vehicles back to their chosen port of departure and tranship Passengers, Luggage or Vehicles for that purpose onto any ship to land. The Company and/or the Carrier may; accommodate or store Passengers, Luggage or Vehicles at any port or place and/or carry the same to their port of destination by any other ship whether or not belonging to the Company/Carrier and by any route; place any ship or craft in dry dock with or without Luggage or Vehicles on board; carry Luggage or Vehicles on deck or in any part of a ship. Exercise of the rights mentioned in this Condition 8 is on and subject to these Conditions, forms part of the Transport Contract relating to Passengers, Luggage or Vehicles and does not constitute a breach of contract between the Company and Passenger. Where reasonably necessary, a ship may leave before or after the advertised or scheduled time. The Company and/or the Carrier may, where reasonably necessary; dispatch any ship with or without any Passenger, Luggage or Vehicle booked or reserved to travel; carry any Passengers, Luggage or Vehicle in such ships or from any port as the Company or Carrier may reasonably decide even though they may have a reservation for a particular ship or for a specified port. Booking confirmations and information regarding service variations and disruptions including travel delays and cancellations shall be sent by any means appropriate including e-mail and/or to SMS addresses provided to the Company at the time of the Reservation and shall be deemed to be acceptable evidence of communication regarding such variations in service. Passengers shall adhere to and follow instructions given by the Company or Carrier concerning service variations and disruptions including travel delays and cancellations howsoever received. Neither the Company nor the Carrier shall be liable for any loss, damage or expense arising from a Passenger failing to follows instructions given in relation to service variations, disruptions, delays or cancellations. Nothing contained within this Condition 8 shall affect a Passengers rights under the Passenger Liability Regulations or in any other respect.

Accommodation

Neither the Company nor the Carrier shall be liable for failure to carry a Passenger by a particular ship or to provide the reserved seat, berth or other accommodation. Where it is reasonable to do so, the Company or Carrier may transfer a Passenger from any seat, berth or other accommodation reserved by that Passenger to another seat, berth or other accommodation of similar class and price. Any Passenger who occupies a class of seat, berth or other accommodation superior to that described within the booking confirmation unless otherwise agreed by the Company, shall be required to pay the difference between the fare for the class of seat, berth or other accommodation used and that reserved or for which a booking has been confirmed. Passengers shall be entirely responsible for the use of any services or materials available to them on any ship and do so at their own expense.

Persons with Medical Conditions and Pregnancy

Passenger suffering from a known or suspected medical or health condition which makes sea travel inadvisable on health or medical grounds, must notify the Company of that condition at the time of making a Reservation and upon the Company’s request provide a medical certificate confirming their fitness to travel no later than 48 hours before the scheduled departure time and at their own cost. The Company will not accept a Passenger for carriage who is more than 28 weeks pregnant at the date of departure. The Company may at its own discretion refuse to carry any Passenger referred to in this Condition 10 on any ship or at all even though a medical certificate has been produced and, subject always to the provisions of the Passenger Liability Regulations and the rights of Passengers under any other laws and regulations, the Company shall not be liable for any loss, damage or expense arising from its failure or refusal to carry any such Passenger or for any other Passenger refused carriage.

Unaccompanied Children

The Company will refuse to carry children who, on the date of travel, are under the age of 16 years, unless they are accompanied by a parent, guardian or other authorised person of 16 years of age or older acting as a chaperone with the express written authority of the parent or guardian at the time of booking and during all parts of the journey at ports and on ships. Minors aged 16 or 17 may travel unaccompanied if their parent or guardian provides their written consent for the minor to travel independently, at the time of making a booking. No specific additional services shall be provided by the Company to a person aged 16 or 17. Such persons may accompany up to two minors below the age of 16 on the same basis but shall do so at the absolute discretion of the Company who shall be entitled to deny boarding for reasons concerning their safety and security and or the safety and security of other passengers or crew. Persons of French nationality under the age of 18 must provide written consent from their parent or guardian in accordance with French law. No person under the age of 18 will be allowed to travel on overnight services unless they are accompanied by an adult. Bookings for groups of persons (being 10 or more people) aged 16 and/or 17 will not be permitted without an accompanying responsible adult travelling at the same time. The Company reserves the right to ask any passenger whom they have reason to believe is aged 20 or younger, to prove their age at the check in or when boarding unless they are accompanied by an adult who can prove they are aged 18 or over. Subject always to the provisions of the Passenger Liability Regulations, the Company shall not be liable for any loss, damage or expense whether directly or indirectly arising from its failure or refusal to carry any children not satisfying the requirements of this Condition 11.

Refusal to Carry and Refunds

The Company may, where reasonably necessary, refuse to carry any Passenger, Luggage or Vehicle, even though it may have previously agreed to carry the same. Any refund or partial refund of a fare shall, unless otherwise stated in these Conditions or in the booking Conditions of the Company, be made at the discretion of the Company. No refund shall be payable if the Company refuses to carry a Passenger due to the inability of the Passenger, Luggage or Vehicle to land at or enter any port or place of delivery because incorrect information in relation to such Vehicle’s length, height or gross laden weight or any other detail of a Vehicle being incorrectly provided at the time of making a Reservation. If the Passenger fails to state the correct length or height or gross laden weight of any Vehicle for which a booking has been confirmed or for any other relevant information not supplied because of the default or neglect of the Passenger the Company may at its discretion agree and make an additional charge to carry the Passenger, Luggage or Vehicle. No refund will be given in respect of Passengers removed from the ship for any reasons described within Condition 3.9. Where removal of such Passengers causes the Company to make alternative arrangements for the delivery of their baggage, Luggage, Vehicle or other property the Company shall be entitled to make an additional charge. A refund will only be paid if an application is submitted in writing to the Company together with a copy of the booking confirmation within two months of the date of departure. No refund shall be made as a result of currency fluctuations between the date a booking confirmation is issued and the date of travel. The Company may deduct a reasonable administrative charge from any amount refunded.

Matters Outside the Company’s Control (Force Majeure)

If for any reason outside the Company’s control the carriage of Passengers, Luggage or Vehicles to their chosen port of destination on a ship the Passengers have embarked, or their disembarkation from such ship, is prevented or hindered the Company may: Cancel the voyage; alter the advertised route; delay the ship at or off any port or place; put onto any ships or land the Passengers, Luggage or Vehicles at any port or place and forward the same to their port of destination by any ship whether or not belonging to the Company by any route, and; subject to the provisions of any law or regulation, without being liable for any loss, damage or expense sustained by the Passengers, Luggage or Vehicles.

Notwithstanding the provisions contained elsewhere within these Conditions the Company shall not be liable for any loss (whether economic, consequential or otherwise), detention, delay, over-carriage, expense or damage whether directly or indirectly caused, whatsoever of or to any Person or Passenger, or inability to perform the Transport Contract for carriage or any part thereof caused by or arising out of or attributable to any cause beyond the control of the Company (an event Force Majeure) including but not limited to:- Act of God including earthquakes, storm, lightning, tempest, flood or inclement weather; strikes, lockout, stoppages, or restraint of trade or labour, industrial actions or labour difficulties, or shortages from whatever cause, whether partial or general and whether or not the Carrier is a party thereto; any viral outbreak, pandemics or epidemics (which may include but are not limited to SARS or SARS’ like events or flu or Norwork type of diseases); Nuclear explosion, radioactive or ionizing radiation; civil commotion, riot, insurrection, war, civil war, government restraint or requisition, political disturbance, rebellion, revolution, insurrection, military or usurped power, invasion, act of foreign enemies, acts of terrorism, sabotage or criminal damage; any acts, restrictions, regulations, bylaws, refusal to grant any licences or permissions, prohibitions or measures of any kind on the part of any government or regulatory authority, or inability to secure or failure in supplies including fuel; import or export regulations or embargoes or quarantine restrictions; liability to wastage in bulk, or in weight, latent defect or inherent defect, quality or vice or natural deterioration of the Vessel or Property; Actions of Passenger's including their neglect or default or breach of or failure to comply with any provision of these Conditions; insufficient or improper packing or labelling or addressing of Luggage or other goods carried; handling, loading, stowage or unloading of the Luggage by the Passenger or any Person acting on their behalf; circumstances which the Company could not avoid and the consequences of which it was unable to prevent or limit with the exercise of due diligence. The Passenger assumes the risk of and releases the Company from all liability for any injury, loss or damage whatsoever arising from, caused by or in the judgment of the Company or the Master of a ship rendered necessary or advisable by reason of an event Force Majeure.

Animals and Pets

Animals, with the exception of certificated assistance dogs, must not be taken into any Passenger accommodation. Animals being carried under the terms of Rabies (Importation of Dogs, Cats and Other Mammals) (England) (Amendment) Order 2004 as amended from time to time (PETS), must be carried in a Vehicle. Animals will be refused carriage if the documentation appears to be incorrect, but acceptance for carriage by the Company gives no warranty that the documentation is correct. The Company shall not be liable for any loss, damage or expense howsoever arising from its failure or refusal to carry any such animals or the consequences of incorrect documentation. Animals being carried other than under the terms of PETS, must travel in a Vehicle, paw proof container or cage provided by the Passenger on the Vehicle deck or other part of the ship set aside for animals. Passengers shall be entirely responsible for the movement of their animals onto and off the vessel and onwards thereafter. Accompanied access to the Vehicle deck while the ship is at sea is subject to approval by the ship’s Master. Unaccompanied access by Passengers or any other Person to the Vehicle deck whilst the ship is at sea is strictly prohibited. Unaccompanied animals will not be accepted for carriage in any circumstances. The Company shall not be liable for any loss, damage or expense suffered by or relating to the carriage of animals whatsoever or howsoever caused.

Carriage of Luggage

All Luggage shall be properly packed and its contents not protruding, by the Passenger and the Company shall not be liable for any loss, damage or expense whatsoever arising from the Passenger’s failure to properly pack Luggage. The Company may refuse to accept Luggage which is improperly packed or labelled or shows signs of damage or presents an unacceptable risk to the health, safety or wellbeing of Passengers, crew or other Persons. The Company shall not be liable for items entrusted to and accepted by it for carriage as Luggage which are not Luggage, except upon proof that the Company accepted such items knowing that they were not Luggage. The Company may deliver any Luggage entrusted to it upon reasonable evidence of title. In the absence of reasonable evidence the Company may refuse to deliver the Luggage and hold it at the sole risk of the Passenger and/or owner. In any such case, the Company shall have no liability for delivery of the Luggage. The Company will deliver Luggage entrusted to it within a reasonable time and subject to these Conditions, but the Company does not undertake to carry that Luggage on the same ship by which the Passenger travels or to deliver it at its destination at any particular time unless expressly agreed with the Passenger.

Luggage Allowance

Personal accompanied Luggage used for social, domestic or private purposes may be carried by foot Passengers free of charge. Goods of any type such as those carried as freight or for reasons other than social, domestic and private use shall be charged and paid for at the rates for freight applicable at the time. Only Luggage that may reasonably be described as hand baggage may be carried by day trip Passengers and shall be carried at the sole discretion of the Company. A vehicle carrying commercial goods or involved in a commercial venture or is a vehicle constructed and/or designed for the carriage of commercial goods shall be reserved as freight regardless of its dimensions. All personal accompanied Luggage shall be fit for purpose taking into account the nature and weight of its contents which shall be properly packed in and not protruding from such Luggage. All single items of portable Luggage weighing more than 25 kilograms should be labelled as such and the company notified before being checked in. Any other Luggage not described within Conditions 16.1 and 16.2 may be carried by prior arrangement with the Company or within and not protruding from a Vehicle. The Passenger must arrange the placing on board or removal of any Luggage brought with him and must ensure that Luggage does not block Passenger escape routes or access to safety equipment or otherwise present a risk of harm to any other Person.

Lost Property and Unclaimed Luggage Entrusted to the Company or Carrier

Neither the Company nor the Carrier shall be liable for any loss, damage or expense howsoever caused to any Luggage or other property (other than unclaimed Luggage entrusted to it) left on the Company or Carrier’s premises or ships. The Company and Carrier may deal with lost Luggage or property in the same way as it may deal with unclaimed Luggage entrusted to it. All Luggage and other property found by a Passenger in or on the Company or Carrier’s ships or other premises shall be deemed to be in the possession of the Company/Carrier and must be handed over to the Company/Carrier immediately. If any Luggage entrusted to the Company/Carrier for loading, unloading or carriage on or from the ship remains unclaimed on arrival at its destination, the Luggage may be stored for a period of up to three months unless and until collected whereby the Company/Carrier may make a reasonable charge for storage. Neither the Company nor the Carrier shall be liable for any loss of or damage to Luggage stored for the reasons described within Condition 17.3. Notwithstanding the provisions of Condition 17.4, in the event that the Company or Carrier is held to be liable for loss of or damage to Luggage stored, such liability shall be limited to the limits set out in within these Conditions.

The Company and/or Carrier may open and examine the contents of any Luggage at any time, and may without incurring any liability remove or destroy any portion of it which in its reasonable opinion might cause injury, inconvenience or nuisance to Persons or damage to property or compromise the health, safety or wellbeing of Passengers, crew or other Persons. The Company and/or Carrier may sell or dispose of any perishable articles contained in any Luggage if in its reasonable opinion considers it advisable to do so and in such case may deduct its charges and expenses from the proceeds of sale or make an additional charge for the cost of disposal or sale. If any Luggage is not removed within three months of the date on which it is received the Company and/or Carrier may sell it and out of the proceeds of sale retain all moneys due to it from the owner in lieu of expenses incurred in connection with such storage or sale. If the Company/Carrier believes the value of the Luggage will be insufficient to cover any moneys due to it and/or the cost of sale the Company/Carrier may dispose of the same as it sees fit.

Parking and Access to Vehicles on Board Ship

A Person may only access a Vehicle on the car deck once it has been loaded with the express permission of the Ship’s Master and provided that Person is accompanied by a Person authorised by the Company. All Vehicles should be parked with their handbrakes engaged, all alarms disabled and left in gear. Passengers failing to comply with this Condition may be considered responsible for any loss or damage caused pursuant to Condition 22 of these Conditions.

Petrol and Diesel Fuel, Liquefied Petroleum and Hydrocarbon Gas

Passengers shall ensure the petrol and diesel tanks of their Vehicles are not so full as to create a spillage and that the ignition is switched off. Petrol and diesel cans, whether full or empty, shall not be carried except with the Company’s prior written authority. Special written authority for carriage must be obtained from the Company in respect of any Vehicle propelled by liquefied petroleum gas (LPG). Vehicles may carry a small number of cylinders of liquefied hydrocarbon gas for purposes such as camping provided that: All cylinders are declared to the ship’s Master the maximum number of cylinders carried in any vehicle shall be three, except in the case of small expendable cartridges hermetically sealed and packed in an outer container, when up to 12 may be carried, and; all cylinders shall be adequately secured in the Vehicle against the movement of the ship. Any cylinder found to be leaking, inadequately secured or inadequately connected to an appliance will not be accepted for shipment. No Vehicle may in any circumstances be re-fuelled including electrical charging or otherwise maintained, made good, repaired, serviced, mechanically improved or enhanced whilst being carried as Luggage without first notifying the Company who shall provide directions on how to proceed as it sees fit. The Company may at any time make arrangements for any immobile Vehicle to be removed from the vessel such reasonable costs of which shall be borne by the Person responsible for making the booking.

Dangerous Goods

The Company will not accept on board ship or for carriage by individuals in private vehicles such as cars/caravans/trailers /mobile homes any dangerous goods unless previously agreed in writing in special circumstances and only under the provisions of Marine Guidance Notice 545 (MGN 545) issued by the Maritime Coastguard Agency and approved by the Flag State applicable as varied from time to time. All dangerous goods specified within the International Maritime Dangerous Goods (IMDG) Code as may be amended from time to time or specified in any national laws or rules and regulations of the Company, must be declared in writing before being offered for shipment and prior authority of the Company must be obtained for the shipment of all such goods. This includes all forms of compressed gas except the minimum necessary quantity of medical oxygen which if required by a Passenger on passage must be notified to the Company at the time of making a Reservation. All flammable gas cylinders, compressed air tanks (e.g. scuba tanks) if carried must be empty. A small quantity of camping gas may be carried as one gas cylinder only to permit caravans and campervans to travel only, attached in its usual stowage position provided it is disconnected and isolated provided the Company has been advised before boarding. This exemption does not extend to permit the carriage of camping gas cylinders either within other vehicles or in the baggage of foot passengers (either checked in or as hand baggage), due to the increased explosion risk in the event of fire. Inflammables (including matches), explosives, corrosives, firearms, and any other articles which may involve undue risk must not be packed in Luggage.

Carriage of Boats

Boats, inflatable and other craft, whether carried on Vehicles or trailers, must comply with the provisions of these Conditions for Vehicles carrying petrol in their tanks and cylinders of gas. Distress signals, flares and other fire equipment must be declared to the Ship’s Master.

Liabilities of Passengers and/or Owners

A Passenger and/or other owner of Luggage or Vehicles carried shall indemnify the Company against any liability of any kind incurred or suffered by the Company or its servants, agents, independent contractors or performing Carriers resulting from: the acceptance and/or carriage of any Luggage or Vehicle in respect of which the Passenger and/or owner has not complied with its obligations under these Conditions; The Passenger, Luggage or Vehicle being refused permission to land at any port of disembarkation by reason of the application of any laws or regulations as to customs or immigration, or; any breach by the Passenger or owner of any Conditions or any failure to comply with the rules, regulations and/or instructions given by the Company, its servants or agents or performing Carrier or for any other neglect or default of the Passenger or owner.

Safety and Security

Passengers must pay attention to and comply with all regulations and notices relating to the safety and security of our ship, her crew, Passengers and any other Person, the terminal facilities and to immigration requirements and regulations.

Every Person must be prepared to allow upon request a search of your Person, vehicle or luggage by any authorised Person and to answer any their questions. If a Passenger does not agree to such a request he may not be allowed to travel. In that event we will cancel your booking in accordance our cancellation terms applicable at the time. Any refund made will be on the terms described within the General Ferry Booking Terms and Conditions but we shall otherwise have no other liability to you.

All Passengers are expected to conduct themselves in such a manner that respects the health, comfort and safety of all other Persons on board our ships and within port areas including terminals. Passengers are also expected to comply with all reasonable requests made by a member of our staff. If a Person does not so conduct themselves or if in the opinion of the Company a Persons’ conduct gives rise for concern, we reserve the right to prevent that Person from embarking, may require them to disembark, contain their movement on board our ship and/or require them to immediately leave the terminal facilities.

Passengers shall not disturb the enjoyment and comfort of other passengers on board or when waiting to board or in the process of boarding or disembarking a ship operated by the Company. Passengers shall not solicit, seek views, survey or otherwise canvass other passengers or carry out activities of a commercial or political nature including those relating to the operation of Company vessels without the prior approval of the Company in writing. The Company will not refund any money paid by a Passenger prevented from travelling as a result of their failure to comply with the terms of this Condition 23. We shall have no liability whatsoever to any Person as a result of cancelling their travel for failing to comply with the provisions of this Condition 23.

Smoking and Alcohol Policy

Smoking is not permitted on our ships except in the specific designated areas provided. It is an offence to obstruct or disconnect any fire or smoke alarms on any of our vessels. Alcohol may not be brought on board any of our vessels for consumption during your crossing. We reserve the right to confiscate any alcohol believed to be, or is being consumed and has been brought onto a vessel. Alcohol may be consumed on board if it has been purchased from the onboard bars or restaurants only. We reserve the right to confiscate any other alcohol being consumed on board including alcohol purchased from on board shops. The Company will have no liability to pay compensation for any alcohol confiscated.

BRITTANY FERRIES CUSTOMER SERVICE

DATA PROTECTION

Brittany Ferries takes its responsibilities regarding privacy and security of customer information very seriously. The data we obtain from you is required to process your booking or enquiry as requested and to comply with requirements under applicable law and regulation. We comply with the General Data Protection Regulation. The Data Controller is the Company Secretary, BAI (UK) Limited (Brittany Ferries), Millbay, Plymouth, PL1 3EW company registration number 1080495. We may use certain data to inform you of future offers. If you do not wish to receive this information then please contact us. You are also entitled to a copy of your personal data which is held by us. For full details of our data and privacy policies, please refer to our privacy policy on the website.

November 2021

Promotional ferry booking terms and conditions

These conditions apply to all ferry bookings with Brittany Ferries. Bookings for ferry travel form a transport contract between yourself and BAI SA, through the agency of its UK subsidiary, BAI UK Limited ('Brittany Ferries'), at the time we confirm your booking by providing your booking reference.

FARES AND GENERAL INFORMATION

Fares are based on travel dates and times and may require you to return to the UK within a specified period. Documents are only valid for the sailing dates/times indicated. Open return tickets are not available. Fares are only valid for itineraries commencing in the country they are booked in. We will not carry passengers under the age of 16 unless an adult of 18 years or over accompanies them. Children travelling with an adult other than, their parents or legal guardians must have a letter of consent.

At the time of booking the following information will be required where applicable: vehicle registration number, passengers' first names, surnames, dates of birth, gender and nationality.

If you vary sailing date and times or misuse the terms of the ticket or any promotion, then the difference between the cost of your original ticket and the appropriate current fare will be charged. Any additional charges are payable prior to boarding.

Vehicle and passenger space plus on board accommodation are subject to allocations and therefore may not always be available with certain types of fare.

We vary our fares according to market conditions or where costs beyond our control make such action necessary. We reserve the right to make a surcharge after the date of booking and before outward travel date if there is an increase in taxes, fees or charges (e.g. government action, fuel charges etc). No surcharges will be made within 30 days of outward travel date. You will be given the opportunity to accept the surcharge or cancel without liability.

Motorised vehicles must arrive at the designated port of departure for both outbound and return sailings under their own power, failure to do so will invalidate this transport contract. Vehicles not specifically constructed or adapted for the carriage of passengers are subject to freight tariffs. For further information and rates, contact our Freight Sales Team on 0330 159 5001. Please note that if you arrive at your designated port and should have under the above definition booked under a freight contract, then this transport contract is invalid. Travel will only be permitted on the ability to secure a freight contract and payment of any additional cost. Your carriage cannot be guaranteed.

Luggage sizes in public areas on our high speed services are limited to 45cm (equivalent to hand luggage at airports), all other luggage will be stored remotely for the duration of the crossing.

Onboard facilities vary depending on route, vessel, dates and time of travel.

Please note that smoking (including electronic cigarettes) is only permitted on designated outside decks with the exception of the Normandie Express which is completely non-smoking.

To monitor customer service and for training purposes, we record telephone calls.

ADDITIONAL CONDITIONS RELATING TO PROMOTIONAL FARES (INCLUDING SPANISH MINI-CRUISES & 24 HOUR RETURNS)

Please note that special conditions apply to return promotional fares. Full payment is required at the time of booking by credit or debit card for all special offer fares. These fares are subject to restricted durations and are only valid providing both the outward and return journeys completed as specified on the documents. Where they are not the outward journey will be considered a 'single' journey and it will be repriced at the single tariff. Any additional payment will be collected from the credit/debit card used for the original payment, if the outward portion of any return itinerary is not used, we will cancel the return and no refunds will be paid.

Where promotional fares are permitted to be amended, the cost and rules will be detailed in the promotion and supersede those detailed above.

Promotional fares (including Spanish Mini Cruises and 24 hour returns) are subject to availability from a limited and variable allocation and may be modified or withdrawn at any time.

Vehicles over 6 metres in length and/or 2.6 metres in height, are excluded from promotional fares. Other vehicle and cabin types may also be excluded as detailed in each offer.

Any reduced cabin prices offered under a promotional fare are only available if pre-booked.

AMENDMENTS

An amendment fee on this promotional fare of £25 is payable for any change to your booking. Any difference in fares must be paid at the time of amendment.

CHANGES AND INTERRUPTIONS TO SAILINGS AND SERVICES

All departure/arrival times are local - please refer to your travel documents. It may be necessary to use alternative ships on any sailing or to change/withdraw the facilities/services available for various operational, technical or scheduling reasons.

CHECK IN

The latest arrival time at the port for each journey will be shown on your documents. This may vary depending on whether you have any special requirements, are travelling as part of a group or for other reasons. If you do not meet latest check in requirements, then your space cannot be guaranteed.

SPECIAL REQUIREMENTS

Limited medical services may be available on board. Where they are, there may be a charge for their use. It is your responsibility to ensure if you have a disability or restricted mobility that your needs are known and understood at the time of booking. If you travel with a pre-diagnosed condition then travel is entirely at your own risk and you should obtain advice from your own doctor before travelling.

We are unable to transport anyone who is 32 weeks (28 weeks for the High Speed Service) or more pregnant at the time of travel or those with pregnancy complications.

For information and advice on health matters while travelling abroad, the Department of Health leaflet "Health Advice for Travellers" is available from Post Offices. Alternatively call 0845 606 2030 or visit the website www.ehic.org.uk. We also recommend you visit www.gov.uk/fco prior to travel.

You are strongly advised to have adequate travel and health insurance, as cover under national schemes is not always comprehensive.

CANCELLATIONS AND REFUNDS

This fare is non-refundable.

CONDITIONS OF CARRIAGE

These conditions, including the Athens Convention (as amended by the 2002 Protocol), form the agreement between you and BAI (SA), the performing carrier. They apply to all persons and luggage (including any vehicle) carried on our ships whether or not a ticket has been issued to such persons. In these Conditions the word "luggage" includes any vehicle, if you are travelling with one.

THE ATHENS CONVENTION

Passengers are advised that the provisions of the convention relating to the Carriage of Passengers and their luggage by Sea 1974 as amended by the 2002 Protocol ("the Athens Convention" which includes orders made in relation to the Athens Convention) are applicable.

The Athens Convention presumes that luggage is delivered undamaged by us to you unless written notice is given to us:-

(a) In the case of apparent damage, before or at the time of disembarkation or redelivery; a damage report is available from the ship's officer, this report does not constitute an acceptance of liability.

(b) In the case of damage which is not apparent, or of loss, within 15 days from the date of disembarkation or redelivery, or from the time when such redelivery should have taken place.

We can provide you with a copy of the Athens Convention and details of the current liability limits on request.

1. DEFINITIONS

In these Conditions reference to "you" and "your" means any person travelling on the Ship (except our crew). Where the ticket is issued to a person or company, which is not travelling on the Ship, it includes that person or company or any employee or other person acting under its direction. "Your luggage" means any property, luggage, and vehicles in the possession, custody, or control of you or any other person travelling on the Ship and will include any unaccompanied goods or vehicles unless they are the subject of a separate bill of lading or contract of affreightment. "Us", "we" or "our" means BAI (SA) registered in France under number 927 250 217 00027 with its registered office at Port du Bloscon 29680 Roscoff.

2. OBLIGATIONS OF BAI (SA) - THE PERFORMING CARRIER

(i) Travel

It is our objective to provide you, and where appropriate your luggage with the journey(s) shown on your tickets, but sailing times and destinations, whether shown on your tickets or otherwise notified to you, could be affected by industrial action, weather conditions, mechanical breakdown, government requirements or other factors extraordinary or otherwise that are outside of our control.

(ii) If Cancellation or Delay of more than 90 minutes from the scheduled departure time

In this event, where you are at the port of departure and where we can reasonably do so, we will supply refreshments or snacks in relation to the waiting time. Should the delay or cancellation, (other than those caused by weather conditions endangering the safe operation of the ship) necessitate additional overnight stay(s), adequate accommodation will be offered to each passenger, where physically possible to do so, this could be on board or ashore. The cost of accommodation will be limited to €80 per night (excluding transportation to and from the port) and a maximum of 3 nights.

(iii) Re-routing and reimbursement in the event of cancelled or delayed departures

Where a sailing is delayed for more than 90 minutes or cancelled we will provide you the choice of either, a specific re-routing option to your final destination as set out in your transport contract at the earliest opportunity at no additional charge; or re-imbursement of the price that was paid for transport contract within 7 days.

(iv) In the event of a delay in scheduled arrival time

Excluding adverse weather condition endangering the safe operation of the ship or extraordinary circumstances which are unavoidable, delays in the arrival time passengers may request compensation of 25% of the price paid for the delayed service if: a 1 hour delay on a 4 hour journey, 2 hour delay on a 4 to 8 hour journey, 3 hour delay on a 8 to 24 hour journey and a 6 hour delay a journey of more than 24 hours. The compensation shall be 50% if the delays are twice the above.

(v) Alternative carrier

If for any reason defined in paragraph (iii) you or your luggage is transferred to another carrier, you and your luggage will travel on the other carrier's Conditions of Travel but we will still be entitled to the protection given to us by those Conditions.

(vi) Access

We reserve the right to refuse passage to any person or their luggage, who in the opinion of the ship's officer or agent, is unfit or unable to travel, or deemed to risk the safety protocols, or operational feasibility, of the vessel. The Captain of the ship has absolute discretion whether or not to accept a passenger or their luggage on board. In such cases, the fare for that part of the journey which has not been performed will be refunded (unless you have failed to perform your obligations). This is the limit of our liability to you.

(vii) Passengers with a disability or reduced mobility

Any passenger who has a disability or reduced mobility, even if temporary, is required to inform us at least 48 hours in advance of the scheduled departure, so that we can look to provide adequate assistance in embarkation and disembarkation of the vessel and to assess our ability to carry you and any medical equipment safely throughout your journey. The same may apply for any illness or condition that may require additional intervention from us. Should we not be able to carry you in a safe, operationally feasible manner throughout the journey we will inform you immediately and you will be given alternatives or provided with written details on the reasons we cannot do so.

(viii) Ship's Accommodation

Accommodation will be provided for you if it is shown on your ticket. However, if for any reason we are unable to provide you with that accommodation or equivalent, we will either refund that part of your fare relating to the accommodation not provided or if lower cost accommodation is taken by you, we will refund the difference in cost. That will be the limit of our liability to you.

(ix) Other Services

(a) Where we have arranged other services for you, such as other transport or accommodation on land, we are acting as your agent in booking such services and the terms of that carrier or supplier will apply to you and we will not be liable to you in this matter.

(b) The exclusion in paragraph a. above does not apply where other services are included as part of our Inclusive Holiday package offered by us. We would refer you to our Holiday Booking Conditions contained in our brochures, for further details.

(x) Inclusive Holidays

Where the contract you have with us is for an inclusive holiday sections 2(ii), 2(iii) and 2(iv) do not apply as these pertain to transport contracts only and are instead governed by the Package Travel Regulations 1992. Please refer to our Holiday Terms and Conditions.

(xi) Re-routing

Where passengers are entitled to mileage allowances, as in 2(ii) transfers to and from the port, 2(iii) re-routing and any other occasion that may arise, the mileage rate will be limited to a maximum of 25p per mile.

3. PRICE

After written confirmation of your booking, prices will not be increased, except in exceptional circumstances such as due to government action, fuel price increases, currency fluctuations or a change in port charges. Details of these are contained in the Booking Conditions or can be found in the Holiday Booking Conditions for Inclusive Holidaymakers contained in on our website. In any event there will be no increase within 30 days prior to departure. If an increase is unacceptable to you, you have the right to cancel your booking and a receive a refund of the fare paid.

4. YOUR OBLIGATIONS

(i) Conditions of Travel

In accepting a ticket to travel on our ship you agree to be bound by these Conditions. In booking any journey you also act as agent on behalf of any person travelling with you on your ticket, and you undertake on behalf of all such persons that they are and shall be bound by these Conditions.

(ii) Arrival at Port

Present yourself at the port of departure no later than the arrival time specified on the travel document.

(iii) Dangerous Goods and Firearms

You must not bring dangerous goods, firearms or knives on board, on your person, or in your luggage unless you have obtained written permission from us and possess legal authorisation. Dangerous goods must be declared at the time of booking and can only be transported in a vehicle, therefore are not permitted in the case of a foot passenger. Explosive ordnance and neutralised explosive ordnance of military origin (shells, projectiles, grenades, etc) are prohibited. If you are unsure about whether or not goods are dangerous then you must contact us in advance otherwise we may refuse you entry to the ship, without any liability on our part. The transport of petrol/diesel cans is strictly limited to a maximum of 5 litres per vehicle providing it is in a sealed container designed specifically to carry fuel. There is a limit to the quantity of gas cylinders that may be carried, (including medical gas), for confirmation and authority to carry any gas cylinders please contact passenger services prior to travel.

On arrival at the port you must report to the Duty Terminal Manager and follow his/her instructions regarding loading and necessary storage of these goods.

(iv) Animals

Animals will not be allowed on board unless you have our prior permission and you have obtained the necessary licences and complied with all relevant regulations. This includes assistance dogs. Please seek advice from your vet. It is a requirement that dogs (excluding assistance dogs) must wear a muzzle at all times when in the terminal, if exercised on board or transferred to a kennel or a pet friendly cabin. Pets must remain under the control of owners and be kept on a lead at all times. We ask customers to respect these animals and not to pet them. It is the responsibility of the animal's escort to obtain and comply with current regulations for the transport of animals. If any problem arises with the transportation of a pet which requires the use of quarantine facilities upon arrival in the UK, then the pet's owner/escort will be fully responsible for these expenses.

(v) Travel Documents

All passengers whether adult or minor must obtain and bring with you all necessary travel documents, such as valid passports, inoculation certificates and visas, to enable to enter the countries which you intend to visit and for re-entry into the UK or Ireland. Failing to produce the necessary documentation will result in boarding being denied or if fines are applied by Statutory Authorities, we have the right to recover these from you. Brittany Ferries accepts no responsibility for passengers refused entry to any country by the relevant authority for whatever reason.

(vi) Instructions Given to You

You must familiarise yourself and comply with all the ship's safety regulations and notices and follow any instructions given to you on your ticket and other travel documentation or by our staff during the journey.

(vii) Aviation and Maritime Security Act 1990

In a UK port under the Aviation and Maritime Security Act 1990, no suspicion of an individual is required for a recipient of a direction to arrange searching of a random sample or of all passengers, baggage and/or vehicles under Section 22.

Section 22(3) states that if there is cause to suspect that an article is in or may be brought into the harbour area or on board ship (as described in section 22(6) a search can be carried out.

(viii) Breach of Your Obligations

In the event of you deliberately or negligently causing damage to the vessel or her furnishings, or equipment, or any property of BAI (SA), or to any other party, you shall be fully liable for such damage and shall indemnify BAI (SA) against all costs or claims thereby arising.

5. GENERAL

(i) Care of Luggage

It is your responsibility to take care of any luggage in your possession or under your control. Subject to the Athens Convention we accept no liability for any luggage lost on board or left with us after the journey. However, if such luggage is found, we will usually store it at the UK port for a period of time for you to reclaim. On reclaiming any such luggage, you must pay our reasonable storage or postal charges.

(ii) Inability to Leave

If, for any reason, you and/or your luggage are unable or are prevented from leaving the ship when the journey ends, we will return you and/or your luggage to the place of departure, or the next Port which the ship visits, and may charge you the appropriate fare.

(iii) Law and Courts

Relevant English law will apply to the Agreement and the relevant courts of England will have exclusive jurisdiction in relation to the Agreement. For bookings made in Ireland, your contract will be construed in accordance with Irish law and is subject to the jurisdiction of the courts in Ireland, subject only to any rights you may have to bring proceedings elsewhere under the terms of the Athens Convention.

(iv) Variation of Terms

We may vary any of these Conditions by giving you written notice. If a variation is necessary as a result of a change in the Law (national, European Community or international) this will be applied immediately or as directed. Our staff are not authorised to vary or waive the terms of these conditions.

(v) Extent of Protection

We make these Conditions of Travel on our own behalf and also on behalf of each of our servants and agents and all of the protection provided to us shall also extend to such persons. In addition, you must indemnify us in respect or any claims made by any third parties for any loss or damage of any kind incurred in connection with you, your luggage or vehicle to the extent that such claims exceed the amount for which we would be liable to you under these Conditions of Travel.

(vi)The rights of passengers travelling by sea in the event of accidents

These are specified by EC regulation 392/2009, the summary of this regulation is available on our website www.brittanyferries.com. This regulation does not affect the rights of the carrier to limit their liability for accidents in accordance with the international convention on limitation of liability for Maritime claims of 1976, as amended by the 1996 Protocol in its' latest version. Accidents under the regulation include both shipping and non-shipping incidents in the course of carriage.

BRITTANY FERRIES CUSTOMER SERVICE

DATA PROTECTION & PRIVACY POLICY

For full details of our data and privacy policies, please refer to our privacy policy.

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