Recensioni, opinioni e commenti dei clienti di Traghettilines

VOUCHER WAS NOT ACCURATE WHICH PROMPTED ME HAVING TO SEND A FOLLOW-UP EMAIL. APPARENTLY THE REQUIRED CORRECTION WILL BE MADE WHEN THE TICKETS ARE COLLECTED.

Dear Customer, as noticed by our operator, we confirm you that you can correct your ticket directly at the ticket office before the departure. Kind regards, Ok-Ferry Staff

Very convenient and easy to use. My only complaint is the booking fee

Dear Customer,thank you for your review and evaluation. Our booking charge is applied as compensation for dossier management. Ok-Ferry is a broker between ferry companies and consumers. This extra fee also allows us to guarantee the highest quality service 7 days a week. Kind regards, the Staff of Ok-Ferry

Fast and easy. Great service. Thank you!

Terrific service!

I ordered a round trip ticket and only got one way. Please email me the ticket for 4 from Sorrento to Capri. Thank you.

Dear Customer, we inform that you have recived all you documents for the round trip, the Voucher from Sorento to Capri to show it at the Pier's Office before get on board, and the ticket from Capri to Sorrento to show it at the Ferry before get on board. Thank you, Ok-Ferry staff

Schnelle intuitive Benutzeroberfläche

Very bad service. While booking, something went wrong with the website on my computer, so I booked 3 times the same trip. Directly after I've seen there were 3 payments, I contacted the office. Sadly there was no possible way to cancel 2 of the3 reservations, without paying un unacceptable penalty. While it is obvious something went wrong and I don't want to book the same trip 3 times.

Dear customer, we are sorry about your negative evaluation, we would like to inform you that the penalty amount deducted from your cancellation request is simply due to the reason that you have bought the same ticket online three times. In case that you would have problems on the first request, next to the booking summary, on our website, you could find our telephone numbers to be assisted. Our call center is open every day from 8 am to 8 pm. Best regards, Ok-ferry staff.

Easy , fast ... could have some photos or map of the premisses that you be at ... so you can get used to it .

Excellent service.

very convenient service, and very helpful staff

Easy and fast booking.

Brilliant. , great service. Quick and easy. Thank you

Service was great. Responses were very timely and the booking was easy!

Five stars for sure!

Die Erfassung der Buchung war einfach. Am Schluss der Buchung erhielt ich eine Zusammenfassung mit dem Hinweis, dass die kein Ticket sei. Da der Hinweis fehlte, dass ich das Ticket per Mail erhalten würde, suchte ich eine Weg, dies auszudrucken, was nicht möglich war. Das Ticket-Mail kam dann automatisch nach 10 Minuten.

Sehr geehrter Kunde, wir bedanken uns für Ihre Rezension und Ihren Vorschlag, Welcher von unserer Direktion bewertet wird. Wir bitten alle unsere Kunden sich mit einem persönlichen Kommentar zu äussern, sodass wir unseren Service in jeder Hinsicht verbessern können,. Vielen Dank, Ihr Team von OK-Ferry

Quick, and perfecto. The service and the ticket receipt was fantastic

Very efficient service

efficient, easy and prompt ticketing-- VERY satisfied!

OK

useful but somewhat expensive service

Dear customer, we thank you for your feedback. We remind you that our booking fees are applied to support the running costs because Ok-Ferry is an intermediary between the ferry company and the customer. This fee also permits us to have an available staff 7 days out of 7 always ready to respond to every necessity of our customer, at any time. We are available for further questions and information Best regards The staff of Ok-Ferry

Sind mit der Buchung sehr zufrieden. Alles lief einwandfrei und problemlos.

Very easy and user friendly. I suggest you add a feature, so that we don't need to print the ticket.we should be able to just use our phone to show the ticket.

Dear customer, we really appreciate your review and we kindly inform you that with the voucher received from us you can go directly to the port and switch it with the boarding pass at the ticket office showing it from your electronic device. For further informations do not hesitate to contact us. Best regards, Ok-Ferry staff.

Perfect service

Excellent Service

OK ferry macht seinem Namen alle Ehre. Alles OK, Super + schneller Service

Muy rápido y sencillo

not clear if baggage cost more or not and how to purchase for extra luggage

Dear Customer, we kindly inform you that in the ticket you have purchased is already included a hand luggage per person. Any extra luggage can be added to the ticket during the check-in procedure at the port desk. Thank you, the Staff of Ok-Ferry

Very easy to book on line. We look forward to seeing the beautiful Amalfi coast from the ocean!!

Very helpful customer service when online payment problems were experienced Very professional

Unkompliziert. Übersichtlicher Bestellvorgang.

Great.

Excellent. Quick and very efficient service.

Fast and efficient. Great resource for securing ferry travel during Italian high season.

Service charge is a bit high.

Dear Customer,thank you for your review and evaluation. Our booking charge is applied as compensation for dossier management. Ok-Ferry is a broker between ferry companies and consumers. This extra fee also allows us to guarantee the highest quality service 7 days a week. Kind regards, the Staff of Ok-Ferry

Great service, easy to find the right ferry for your journey. 5 stars

It's a very friendly page

parfait

Booking service is good. But it is unbelievable that with reservation code must go for a printed ticket to the desk because cannot scan them in phone .

Dear Customer, unfortunately, some ferry companies do not issue a valid e-ticket for boarding, but only a voucher which must be converted to the port ticket before departure. This is a direct disposal of the ferry company, independent from our reservation center. Thank you, the Staff of Ok-Ferry

Good service!

schnell, unkompliziert, perfekt

There is a problem to get back to payment phase in the booking if you cannot succeed. Bu the staff is quite helpful with online questions.

tres accueillant, performant et disponible et a l’écoute des besoin de la clientele

Es war einfach und schnell. Ich würde diesen Service wieder benutzen.

Valentina was incredibly responsive and helpful!

Very good

Very simple service to use for booking.

Me demostraron tener un servicio muy eficiente , rapidez y sencillez para realizar la reserva , como así también la manera de pagar. Me resulta muy satisfactorio lo pertinente a vuestra empresa. Muchas gracias por todo

Gut. Leider sieht man nicht, ob der vom Hotel bekannt gegebene Promotions-Code für eine reduzierte Fährgebühr (minus 20%) angerechnet wurde. Dies sollte in der Abrechnung einzeln ausgewiesen werden.

Sehr geehrter Kunde, wir möchten Sie informieren, das auf Ihr Ticket ein extra Rabatt von 20% über Ihr Hotel berechnet wurde. Vielen Dank, Ihr Team Ok-Ferry

excellent web site, easy to navigate, translation is perfect. i hope the journey is safe and quick

EXCELLENT SERVICE QUICK AND EASY